Shipping Policy

Theo Gallery Expo Shipping Policy

At Theo Gallery Expo, we are committed to providing a smooth and reliable delivery experience for every customer. All orders are carefully prepared, processed, and shipped to ensure your products arrive safely.

Because many of our products are created on demand or personalized specifically for you, processing times may vary depending on the product type and customization requirements.

Order Processing Time

Orders typically require time for production, quality inspection, and packaging before shipment.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.

Domestic Shipping (United States)

We offer reliable shipping options throughout the United States.

Standard Shipping

• Estimated delivery: 3–7 business days after fulfillment

• Available for most products and orders

Express Shipping

• Estimated delivery: 1–3 business days after fulfillment

• Available for eligible orders and locations

Express delivery requires a valid customer phone number for shipping purposes. Customers should provide accurate contact information during checkout to avoid delays.

International Shipping

Theo Gallery Expo proudly serves customers worldwide.

Standard International Shipping

• Estimated delivery: 5–20 business days after fulfillment

• Delivery times may vary depending on the destination country, customs processing, and local postal services

Express International Shipping

• Estimated delivery: 1–3 business days after fulfillment

• Available for eligible destinations

International customers are responsible for providing accurate shipping information. Additional customs fees, duties, taxes, or import charges may apply depending on the destination country and are the responsibility of the customer.

Shipping Delays

While we work with trusted shipping partners, delivery times may be affected by circumstances outside of our control, including:

• Weather conditions

• Carrier delays

• Customs processing

• Incorrect shipping information

• Holidays or high-volume shipping periods

We will do our best to assist customers in resolving any shipping-related issues.

Tracking Your Order

Once your order has shipped, you will receive tracking information by email when available. Customers can use this information to follow their package until delivery.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout.

If an order cannot be delivered due to an incorrect or incomplete address, additional shipping fees may apply for reshipping.

Lost or Missing Packages

If your package is marked as delivered but you have not received it, please contact us as soon as possible. We will assist in investigating the issue with the shipping carrier.

For packages lost in transit, please contact us within 30 days after the estimated delivery date so we can review the situation and provide assistance.

Contact Us

If you have questions about your shipment or need assistance with your order, please contact us.