Return Policy

Theo Gallery Expo Return policy

At Theo Gallery Expo, we are committed to providing high-quality products and a great customer experience. Many of our products are created specifically for you, including personalized items featuring photography, custom designs, and made-to-order products. Because of the unique nature of these products, our return policy is designed to protect both our customers and the quality of our creations.

Damaged, Defective, or Incorrect Items

We carefully inspect every order before shipment. However, if your product arrives damaged, defective, or if you receive an item different from what you ordered, please contact us within 30 days after receiving your order.

To help us resolve the issue, please provide:

• Your order number

• A description of the issue

• Clear photos or videos showing the damage, defect, or incorrect item

If the issue is confirmed to be due to a production error or a mistake on our part, Théo Gallery Expo will provide a replacement or an appropriate resolution at no additional cost.

Lost Packages

If your package is lost during transit, please contact us within 30 days after the estimated delivery date. We will work with the shipping carrier and fulfillment partners to investigate the situation and determine the appropriate solution.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order cannot be delivered because of an incorrect, incomplete, or invalid address provided by the customer, additional shipping costs may apply for reshipping the order.

Please carefully review your shipping details before completing your purchase.

Unclaimed Packages

If a package is returned because it was not claimed by the customer, the customer may be responsible for the cost of reshipping the order.

If the customer does not request reshipment within a reasonable period, the order may be considered abandoned.

Returns & Exchanges

Due to the personalized and made-to-order nature of many products sold by Théo Gallery Expo, we generally do not accept returns or exchanges for:

• Change of mind

• Wrong size selection

• Personal preference

• Incorrect color choice

• Ordering the wrong product

Customers are encouraged to carefully review product descriptions, size guides, and product details before placing an order.

Personalized Products

Personalized products, including items featuring custom photography, names, artwork, or unique designs created specifically for the customer, cannot be returned or exchanged unless they arrive damaged, defective, or contain a production error.

Apparel Size Issues

For clothing items, customers are responsible for selecting the correct size by reviewing the available size chart before ordering.

If a customer selects the wrong size, replacement or exchange requests may be considered at the customer’s expense and availability.

Hygiene & Sealed Products

For health and safety reasons, certain products that cannot be resold after opening may not be eligible for return, including sealed products where applicable.

Refunds

Approved refunds will only be issued after the issue has been reviewed and confirmed by Theo Gallery Expo.

Refunds may be processed to the original payment method used during purchase. Processing times may vary depending on the payment provider.

Contact Us

If you experience any issue with your order or have questions regarding this policy, please contact us:

Thank you for choosing Theo Gallery Expo. We appreciate your support and are dedicated to delivering products that preserve your memories and celebrate creativity.