FAQs

Frequently Asked Questions (FAQ)

Welcome to Theo Gallery Expo

About Theo Gallery Expo

What is Theo Gallery Expo?

Theo Gallery Expo is a creative marketplace where photography, art, and personal expression come together. We transform memorable images, original designs, and creative concepts into unique products that allow you to preserve moments and showcase your style.

Our mission is to turn memories into timeless creations.

Products & Customization

What types of products do you offer?

We offer a variety of creative products, including:

• Personalized apparel

• Fashion T-shirts and hoodies

• Photography-inspired accessories

• Custom gifts

• Unique artistic creations

• Memory-based products

Our collection continues to grow with new designs and exclusive creations.

Are your products customizable?

Yes. Many of our products can be personalized with unique designs, images, or creative elements. Availability depends on the specific product.

If you have a special request, please contact us before placing your order.

How do I choose the right size for clothing?

Each apparel product includes a size guide. We recommend reviewing the measurements carefully before placing your order to select the best fit.

Orders

How do I place an order?

Simply browse our collection, select your favorite product, choose your preferred options, and add it to your cart. After completing checkout, you will receive an order confirmation by email.

Can I change or cancel my order after placing it?

Because many of our products are processed quickly and may be created specifically for you, changes or cancellations may only be possible within a short period after purchase.

Please contact us as soon as possible if you need assistance.

How can I check my order status?

Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.

Shipping

How long does shipping take?

Shipping times depend on the destination and product processing time.

Estimated delivery times:

United States

• Standard Shipping: approximately 3–7 business days after fulfillment

• Express Shipping: approximately 1–3 business days after fulfillment

International

• Standard Shipping: approximately 5–20 business days after fulfillment

• Express Shipping: approximately 1–3 business days after fulfillment

Delivery times may vary due to holidays, customs, weather, or carrier delays.

Do you ship internationally?

Yes. Theo Gallery Expo ships to customers worldwide. International customers may be responsible for customs fees, duties, or taxes required by their country.

How can I track my order?

Tracking information will be sent to your email once your order has shipped.

Returns & Refunds

Do you accept returns?

Because many of our products are made on demand or personalized, we do not accept returns for buyer preference, incorrect size selection, or change of mind.

However, if your product arrives damaged, defective, or incorrect, please contact us within 30 days of receiving your order.

What if my item arrives damaged or defective?

Please contact us with:

• Your order number

• A description of the issue

• Photos showing the problem

If the issue is confirmed as a production or fulfillment error, we will provide an appropriate solution.

Payments

What payment methods do you accept?

We accept secure online payment methods available during checkout. Payment options may vary depending on your location.

Is my payment information secure?

Yes. Payments are processed through secure payment platforms designed to protect your personal and financial information.

Account & Customer Support

Do I need an account to place an order?

No. You can purchase products as a guest. However, creating an account may make it easier to track orders and manage your purchases.

How can I contact Theo Gallery Expo?

For questions, support requests, or special inquiries, please contact us through our website contact page.

We are always happy to assist you.

Why choose Theo Gallery Expo?

At Theo Gallery Expo, every product represents creativity, memories, and personal expression.

We believe that photographs are more than images — they are stories. Our goal is to help you transform those stories into products you can keep, share, and enjoy.